Operational Queries

Frequently Asked Question

How should the packing be done or Pre-requisite for sending parcels ?
We would like to inform you of the packaging guidelines for shipping your orders. Mentioned below are the guidelines that you need to follow while packaging...
Sat, 11 Aug, 2018 at 3:09 PM
Is it Compulsory to Print Manifest ?
Its not compulsory to print Manifest but to process smoothly your claims(In Case of Damaged or lost) and other delivery issues, scan copy of signed manifest...
Sat, 11 Aug, 2018 at 3:05 PM
My product is damaged in transit / lost in transit, how can I get Insurance Claim ?
If Shipments are damaged in transit , Seller have to provide following documents for smooth claim Process, 1) Photo of damaged product. 2) Soft copy of...
Sat, 11 Aug, 2018 at 4:07 PM
Is it mandatory to comply with State regulatory compliance?
State regulatory compliance are mandatory to be complied with and its on the sellers onus.  Logistics companies are not at default if the same has not been...
Sat, 11 Aug, 2018 at 3:11 PM
How the Package should be kept ready before shipping it?
Please refer to the below mandatory guidelines to ship your packages as per Courier companies Terms and Conditions :   1) Tax/Retail invoice is a mandator...
Sat, 11 Aug, 2018 at 3:12 PM
Can I Schedule International Labels from the Dashboard?
Currently International labels cannot be generated through the system. If you wish to schedule International label and pickup, you have to send an email to ...
Sat, 11 Aug, 2018 at 3:24 PM
What are the insurance policies for Shipyaari.com?
 If you avail shipment insurance from Shipyaari, then in case of damage or Lost,   1. Shipyaari insures and repays the full value of the product, if the i...
Sat, 11 Aug, 2018 at 3:26 PM
What are the charges for pick-up service?
Shipyaari provides Free Pick up service, There isn't any charge for pick up except Public Holidays.
Sat, 11 Aug, 2018 at 3:28 PM
What if Customer refuse the COD Shipment?
If customer will refuse to collect the shipment OR not paying the COD amount then Shipyaari will intimate Seller and Seller needs to check with customer and...
Sat, 11 Aug, 2018 at 3:31 PM
Consignment was scheduled today but nobody came for pickup
If the Shipment is booked before 12pm for below courier Courier partner, Pick up will be done same Day(Depending upon location). -Delhivery -Dotzot/DT...
Sat, 11 Aug, 2018 at 2:27 PM