Operational Queries

Frequently Asked Question

How should the packing be done or Pre-requisite for sending parcels ?
We would like to inform you of the packaging guidelines for shipping your orders. Mentioned below are the guidelines that you need to follow while pac...
Wed, 23 Dec, 2015 at 2:06 PM
Is it Compulsory to Print Manifest ?
Its not compulsory to print Manifest but to process smoothly your claims and other delivery issues, scan copy of signed manifest is required. Also it i...
Wed, 23 Dec, 2015 at 1:44 PM
What are different types of Taxes levied in different states ?
As per current regulations, these rates are prevailing.  1) Mumbai Octroi - 5.5% 2) Pune, Aurangabad - LBT 2% to 5.5%- LBT Registration compulsor...
Sat, 24 Jun, 2017 at 1:11 PM
My product is damaged in transit / lost in transit, how can I get Insurance Claim ?
Send a mail to care@shipyaari.com mentioning the case along with  1) Photo of damaged product. 2) Soft copy of AWB. 3) Photo of outer pa...
Thu, 4 Aug, 2016 at 6:04 PM
Is it mandatory to comply with State regulatory compliance?
State regulatory compliance are mandatory to be complied with and its on the sellers onus.  Logistics companies are not at default if the same has not bee...
Wed, 23 Dec, 2015 at 1:54 PM
How the Package should be kept ready before shipping it?
Please refer to the below mandatory guidelines to ship your packages as per Courier companies Terms and Conditions :   1) Tax/Retail invoi...
Wed, 6 Jan, 2016 at 12:16 PM
Can I Schedule International Labels from the Dashboard?
Currently International labels cannot be generated through the system. If you wish to schedule International label and pickup, you have to send an email to ...
Wed, 6 Jan, 2016 at 12:18 PM
What are the insurance policies for Shipyaari.com?
 If you avail shipment insurance from Shipyaari, then in case of damage or theft,   1. Shipyaari insures and repays the full value of the product, if th...
Mon, 25 Jan, 2016 at 3:49 PM
What are the charges for pick-up service?
Pickup service is completely free except Sunday and public holidays.  You need not to pay any extra amount for pickups.
Mon, 25 Jan, 2016 at 3:51 PM
What if Customer refuse the COD Shipment?
If customer will refuse to collect the shipment OR not paying the COD amount then logistic company will return it back to you. But, you will have to pay for...
Mon, 25 Jan, 2016 at 3:52 PM